Terms of Service

Service Subject and Scope

zazzlesale.com is a professional e-commerce platform providing customized life product services, mainly undertaking customized invitations, festival announcement cards, photo card production, personalized gift customization and other related services. These Terms of Service standardize all service behaviors of the platform for users, clarify the service standards, rights and obligations of both parties, and cover the whole service links of user consultation, customization, transaction, distribution and after-sales.

Platform Service Commitments

The platform promises to provide users with legal, compliant, safe and high-quality e-commerce customized services. We strictly control product design and production quality, ensure that all products are consistent with the customized requirements, and provide efficient order processing services with shipment within 1-3 working days. We implement unified global 6-12 day delivery standard and support expedited distribution services. All products enjoy free shipping, 60-day free return and 5-10 day refund services to fully protect user service rights and interests.

User Service Rights

In the process of using zazzlesale.com platform services, users have the right to obtain true and accurate product information, standardized customized services and transparent logistics after-sales services. Users have the right to consult customer service through dedicated emails for service problems, put forward service feedback and optimization suggestions, and apply for return and refund services in accordance with platform rules when product or service problems occur.

User Service Obligations

Users shall abide by these service terms and platform rules when accepting platform services, truthfully provide customized information and receiving information, and ensure that the submitted content is legal and compliant. Users shall use the platform services in a standardized manner, and shall not maliciously use the platform after-sales mechanism to conduct improper rights protection behaviors. For losses caused by users' violation of service terms, the platform does not bear relevant responsibilities.

Service Suspension and Termination

In case of user's violation of platform rules, illegal use of services, malicious damage to platform interests and other behaviors, zazzlesale.com has the right to suspend or terminate the platform service qualification for the user. When the platform carries out system maintenance, service upgrading and other routine operations, it may temporarily suspend partial service functions, and will resume normal services as soon as possible after the maintenance is completed.

Dispute Handling Rules

In case of service disputes between users and the platform, both parties shall first resolve them through friendly negotiation. If the negotiation cannot reach an agreement, both parties can solve the dispute through formal legal channels. The platform will always adhere to the principle of fairness and justice to handle all service disputes, and protect the legitimate rights and interests of both users and the platform.