Refund Policy

Policy Scope

This Refund Policy is applicable to all shopping orders generated on the zazzlesale.com platform, clarifying the platform's return qualification, refund cycle, processing process and relevant specification standards. This policy is formulated based on the platform's e-commerce service rules, protecting the legitimate shopping rights and interests of all users, and standardizing the after-sales refund service process of customized products.

Return Eligibility and Time Limit

zazzlesale.com provides a 60-day free return service for all compliant orders. Within 60 days after the user receives the goods, if the product has quality problems, design errors, inconsistent goods and other non-user subjective problems, or the user has reasonable demand for return, the user can apply for free return. All returned products need to keep the original packaging, complete accessories and intact appearance, without artificial damage, secondary use and other situations that affect secondary sales.

Refund Processing Cycle

After we receive and inspect the returned goods and confirm that they meet the return standards, we will initiate the refund procedure immediately. The whole refund processing cycle is 5 to 10 working days, and the refund will be returned to the user's original payment account in full. The specific arrival time of the refund may be slightly affected by the processing rules of the user's payment channel, and the platform will actively follow up the refund progress to ensure that the funds arrive in the account efficiently.

Free Return Service Rules

All compliant return applications on zazzlesale.com enjoy free return service, and users do not need to bear any return logistics fees and handling fees. The platform undertakes all the expenses generated in the compliant return process, reducing the user's after-sales shopping cost. For returns caused by product quality problems, design errors or platform errors, the platform will also provide additional compensation services according to the actual situation.

Non-refundable Situations

In the following situations, the platform has the right to reject the refund application: the return time exceeds the 60-day free return period; the product is artificially damaged, the original packaging is lost, or the accessories are incomplete, which affects secondary sales; the user privately modifies the customized design and causes product problems; the order is a special customized non-mass product that cannot be resold; and other non-platform responsible problems caused by the user's subjective reasons.